Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (ET) Friday, November 15 to 8:00 a.m. (ET) Monday, November 18
Health Care Facility | Insurers | Related Initiatives
Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (ET) Friday, November 15 to 8:00 a.m. (ET) Monday, November 18
Health Care Facility | Insurers | Related Initiatives  
  • HCAI is Expanding - Attendant Care Services Invoice Coming in Spring of 2025
  • System Release 3.32 - Learn more about the changes coming November 18, 2024
  • HCAI Bootcamp - Quick & easy tips for using HCAI's new two-factor authentication
  • Click here to see HCAI's Guide to Regulatory Resources
  • HCAI Bootcamp - Master the fundamentals of HCAI
  • HCAI Privacy - Build a password as unique as you are

Welcome to the HCAI Health Care Facility portal!

Health Claims for Auto Insurance (HCAI) is an electronic system developed by Ontario auto insurers, working closely with the Financial Services Commission of Ontario (FSCO), the Ontario Ministry of Finance, various medical rehabilitation provider associations and other stakeholders, for transmitting auto Ontario claim forms (OCFs) between insurers and health care facilities in Ontario.

Explore the links below to learn more about HCAI, find out what’s new, and review step-by-step video and text resources explaining how to enroll and use the HCAI application.

* Effective June 8, 2019, FSCO’s regulatory functions have been assumed by the Financial Services Regulatory Authority of Ontario (FSRA).

  • What's New

    Stay up-to-date with the latest news from HCAI or explore the Archive

  • New to HCAI

    Learn how to enroll and get started using HCAI

  • Management and Administration

    Find out how to manage your Facility and User information

  • Provider Support

    Learn more about filling out, submitting, storing, and tracking each OCF

  • PMS

    News and elearnings for PMS Vendors and Facilities who use PMS to access HCAI

  • Troubleshooting

    Can’t find the information you’re looking for? Find it here!

  • Resources

    Explore our comprehensive list of regulatory resources and guidelines

  • Privacy

    HCAI takes privacy and security seriously. Learn more and find out how you can help