Manage Users
Step-by-step text and video instructions explaining how to update user, provider, or Authorizing Officer information
In order to update a User’s information, you must have the Facility User Administrator role assigned.
Do I have the Facility User Administrator role? When logged in to HCAI, Facility Administrators are able to view the Manage tab and the User Management sub-tab.
Quick tip: Avoid security risks and keep your Facility’s data safe by deactivating HCAI profiles for Providers and Users who leave your Facility. The links below can teach you how to deactivate a User profile and end-date a Provider.
Explore the icons below for step-by-step text and video instructions explaining how to perform user management duties.
- Update User Information
How to update user information, add or deactivate users, and reset a user password
- Update Authorizing Officer
Learn about the responsibilities of an AO and how to change your Facility’s AO
- Update Provider Information
How to add, deactivate, or update a provider
- Review My Profile
How every user can view their profile and manage contact details for 2FA