Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (ET) Friday, November 15 to 8:00 a.m. (ET) Monday, November 18
Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (ET) Friday, November 15 to 8:00 a.m. (ET) Monday, November 18
Health Care Facility | Insurers | Related Initiatives  

Attendant Care Services Invoice Coming to HCAI in the Spring / October 3, 2024


HCAI is pleased to announce that the Financial Services Regulatory Authority of Ontario (FSRA) has approved the introduction of the Attendant Care Services Invoice (ACSI) into the HCAI system as a pilot, to begin in the spring of 2025.

What is the ACSI?

The ACSI will serve as a standardized invoice used to bill for services listed on the Assessment of Attendant Care Needs (also known as Form 1). The Form 1 is a mandatory form in HCAI, and the introduction of the ACSI will benefit business processes by offering a seamless invoicing experience. Attendant care services are typically delivered by in-home personal support companies.

How will the Pilot Work?

The new form will become available as part of HCAI’s spring System Release 3.33. Initially, the ACSI will be introduced to the HCAI system on a voluntary pilot basis for at least one year. Participating health care facilities will be able to submit the ACSI to any Ontario auto insurer. ACSI submissions will follow the existing billing procedures and Service Provider Licensing rules as outlined in the HCAI Guideline.

Important Information for PMS

If your PMS software is used by health care facilities who invoice for attendant care services, the implementation of the ACSI will require changes in order to enable these facilities to participate in the pilot. The System Release 3.33 bulletin that will be shared later this year will contain more detailed information.

You can also anticipate the following high-level timeline:

  • Release Bulletin: Q4 2024
  • Technical Document availability: January of 2025
  • Official Testing Period: March to April of 2025