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Insurer User Manual

Review the user manual for a more detailed explanation of HCAI’s functionality.

The HCAI Insurer User Manual was developed to provide an overview of functionality in the HCAI application and to help users accomplish specific tasks in HCAI. The following links will open in PDF format.

Chapter and Title	Description of Content
Chapter 1: Introduction to HCAI	Describes the HCAI application’s business functionality and identifies business rules and requirements.
Chapter 2: Supported Plans and Invoices	Provides an overview of the forms that must be submitted and adjudicated in HCAI.
Chapter 3: Sign in to HCAI	Describes the sign-in process for HCAI.
Chapter 4: Insurer Home Page	Walks through the main tabs and sub-tabs displayed after signing into HCAI as an adjuster.
Chapter 5: Common Functionality	Describes the functionality that is common for all parts of the HCAI application.
Chapter 6: Claim and Claimant Management	Provides an overview of claim and claimant management in HCAI.
Chapter 7: Using Decision Support – Plans	Explains how to work with plans in HCAI.
Chapter 8: Using Decision Support – Invoices	Explains how to work with invoices in HCAI.
Chapter 9: Insurer Management	Outlines the setup and maintenance of your organization in HCAI.
Chapter 10: Insurer User Management	Outlines the setup and maintenance of user accounts in HCAI.
Chapter 11: Security and Privacy	Discusses security and privacy in the HCAI system.
Chapter 12: Approval Reason Codes	Outlines the full list of adjuster reason codes in HCAI.
Chapter 13: Roles and Tasks	Lists the available roles and associated tasks for insurer users.
Chapter 14: Insurer Reports	Describes the different insurer reports on HCAI and their functionality. Only available on IBC’s Member Site.

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