Management and Administration
Learn how to manage your insurer, user, and claimant information.
About this section
Welcome to the Organization Management and Administration page. Here, you’ll find learning modules designed to guide you on the art of claim and claimant management and user administration in HCAI. These learning modules are easy to understand and are designed to be used by anyone in your organization.
This section also contains resources that explain how to manage your insurer information, including your branches/claim groups, contact information, and teams. It also outlines your options in HCAI if your organization is undergoing a merger, and provides information on the various options for reporting and data analytics.
- Insurer Dashboard
An overview of the insurer/branch level dashboard
- Claim Management
Outlines responsibilities for people involved with claims and matching
- Team Management
Learn how to create and manage teams
- User Administration
An overview of responsibilities and best practices for user administration
- Insurer Management
Information on managing the organization’s information in HCAI
- Branch/Claim Group Management
Explains how to manage your branches/claim groups in HCAI
- Insurer Mergers
Outlines options available for organizations who have undergone mergers
- Data Analytics & Reporting
An overview of the options for reporting and analyzing data from HCAI
- Insurer User Manual
For when you want a more detailed explanation of HCAI’s functionality