Scheduled Outage: Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 30 to 8:00 a.m. (EDT) October 3.
Scheduled Outage: Scheduled Outage: The HCAI system will be unavailable from 5:00 p.m. (EDT) September 30 to 8:00 a.m. (EDT) October 3.
Health Care Facility | Insurers | Related Initiatives  

Claimants


How Your Information is Used

HCAI is an electronic system that allows your Health Care Provider and your Insurer to safely and quickly exchange your claim information. HCAI employs security measures to keep your information secure while it is in the system. Your health care provider will let you know when they are submitting a form for you and, at times, may require it to be signed by you. Feel free to ask about the submission of your claim—it is your right to do so.

Accessing your Personal Information

You can request to see what personal information has been submitted to HCAI. If there is a reason for making this request, please first approach your Insurer. In most circumstances, there will be no need to make the request directly to HCAI. However, should you decide to contact us anyway, please use the following instructions.

Important: the return address cannot be a Postal or Parcel Box as the responsive records will be sent via courier.

Instruction to the claimant making the request

  1. Complete this form

    Note that all sections are mandatory with the exception of the section 2 that must only be filled in if the requester is not the claimant.
  1. To ensure we disclose information to you only, you must provide two (2) documents (one of which must be a copy of government issued ID) that verifies your legal name, address, and date of birth (see Service Ontario for more information about acceptable government-issued documents). Note that at least one document must show your address. To protect your privacy, we recommend that you redact any information not required to verify your name, address, and date of birth (e.g. height on a driver’s license).

    The accepted documents are

      • If the claimant is younger than 16:
        • Birth certificate with parental information; or
        • A legal document demonstrating that the requester has sole custody or guardianship for the claimant.
      • If the claimant is 16 or older:
        • A consent form signed by the claimant; or
        • A power of attorney document.

    Do not provide the originals, just a copy.

Instruction to a law firm

Provide us with a direction letter. This letter must include the following:

  1. The first and last name of your client as they appears on the claim;
  2. The claim number;
  3. The date of accident;
  4. Your file number (if any); and
  5. The lawyer to whom the information must be sent.

In addition, you will also have to attach a consent form signed by your client authorizing us to disclose the request information to you.

Submit the request

You can submit your request via

  • Mail
  • HCAI Processing
    C/O Privacy Office
    2235 Sheppard Avenue East
    Atria II, Suite 600
    Toronto, ON M2J 5B5

  • Fax
  • 416-644-3121

  • Email (Please note that emails sent over the internet are not secure and may be lost, intercepted, misused or altered. HCAIP is not liable for the loss, interception, misuse or alteration of any confidential information sent by email.)
  • privacyofficer@hcaiprocessing.ca