Insurer User Manual

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The HCAI Insurer User Manual was developed for business and technical users working for auto insurers to help them accomplish specific tasks in HCAI.

Chapter	Title	Description
Chapter 1	Introduction to HCAI	This chapter assists users in using the HCAI application by describing its business functionality and identifying business rules and requirements.
Chapter 2	Supported Plans and Invoices	This chapter provides a brief overview of the forms that must be submitted and adjudicated in HCAI.
Chapter 3	Sign in to HCAI	This chapter describes the sign-in process for HCAI.
Chapter 4	Insurer Home Page	This chapter walks you through the main tabs and sub-tabs displayed after signing into HCAI as an adjuster.
Chapter 5	Common Functionality	This chapter describes the functionality that is common for all parts of the HCAI application.
Chapter 6	Claim and Claimant Management	This chapter provides an overview of claims and claimant management in HCAI.
Chapter 7	Using Decision Support – Plans	This chapter describes how to work with plans in HCAI.
Chapter 8	Using Decision Support – Invoices	This chapter describes how to work with invoices in HCAI.
Chapter 9	Insurer Management	This chapter outlines the setup and maintenance of your organization in HCAI.
Chapter 10	Insurer User Management	This chapter outlines the setup and maintenance of user accounts in HCAI.
Chapter 11	Security and Privacy	This chapter discusses security and privacy in the HCAI system.
Chapter 12	Approval Reason Codes	This chapter outlines the full list of adjuster reason codes in HCAI.
Chapter 13	Roles and Tasks	The tables in this chapter list the available roles and associated tasks for insurer users.
Chapter 14	Insurer Reports	This chapter describes the different insurer reports on HCAI and their functionality. * This chapter is available on IBC’s secure member website.