Adjuster Support
About this section:
We’ve organized this section as a learning module to guide you on the form adjuster’s role in HCAI. We’ll cover the basics like reviewing a form in HCAI and how to mark a decision but we’ll also get in-depth about topics like partial approvals, the target date and how you can make your processes more efficient in HCAI.
Who should review this module:
You’ll find this module helpful if you are involved with:
- Adjudicating OCFs in HCAI
- Receiving and paying invoices
This module can also help clarify system functionality if you are:
- A manger or supervisor interested in learning more about form adjusters and their role in HCAI
- Involved with setting up or managing feeds and extracts through our integration channels
What you’ll learn:
- An overview of the forms available in HCAI
- Entering a response on a form
- An overview of the ‘Target Date’ column
- The purpose and importance of reason codes
- Updating your response and/or decision in HCAI
How to proceed with this module:
We have organized this module into five logical steps: a form overview, entering a response/decision, the target date, reason codes and updating your response/decision. For the best learning experience, we recommend that you follow these steps in this order.
