Extended System Maintenance: The HCAI System will be unavailable from 2:00 a.m. (EDT) to 10:00 a.m. (EDT) on July 25.
Extended System Maintenance: The HCAI System will be unavailable from 2:00 a.m. (EDT) to 10:00 a.m. (EDT) on July 25.
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Computer Requirements and Tips


Recommended Settings

Internet Access High speed internet connection via Cable, DSL, or Wireless
Access using a firewall
Web BrowserWindows users: Chromium-based Microsoft Edge
Mac users: Safari 13
Other Javascript enabled
Cookies enabled
Pop-ups enabled

Web Browser Compatibility

Supported as of System Release 3.25 (implemented June 28, 2021)
Chromium-based Microsoft Edge Windows 10
Internet Explorer 11 Windows 10
Google Chrome Windows 10
Firefox Windows 10
Safari 13 macOS Catalina (Version 10.15)
Safari 12 macOS Mojave (Version 10.14)

Computer Tips

Use the most recent version of your web browser

Using the most recent version of your web browser ensures your HCAI data is kept safe and secure, as old browser versions may not receive security patches or technical support.

At the bottom of the page under “Web Browser Support”, click on the link for your browser and search for “update my browser”.

Make HCAI a trusted site

Make HCAI a "trusted site" in your browser settings to allow your browser to accept cookies from HCAI and confirm that your browser has the correct security settings to work properly.

At the bottom of the page under “Web Browser Support”, click on the link for your browser  and search for “trusted site”.

Use the newest version of the HCAI site

Program your browser to automatically check for the latest HCAI page versions to be certain you are working from the newest version of the HCAI system.

At the bottom of the page under “Web Browser Support”, click on the link for your browser  and search for “automatically check for newer versions of stored pages”.

Enable JavaScript

JavaScript is a computer programming language that is used to create interactive effects within web browsers. JavaScript must be enabled for HCAI to work properly.

At the bottom of the page under “Web Browser Support”, click on the link for your browser  and search for “enable JavaScript”.

Allow Cookies

If you have made HCAI a trusted site as explained above, your browser will accept cookies from HCAI.

Allow pop-ups

HCAI uses pop-ups to help you navigate through the various pages and forms on the site. In order to use HCAI, you need to set your browser to allow pop-ups.

At the bottom of the page under “Web Browser Support”, click on the link for your browser  and search for “allow pop-ups”.

Web Browser Support

For help with a specific web browser, please visit the browser’s support webpage linked below.