Facilities may be end-dated (deactivated) if:
- You did not save a draft or submit an OCF within180 days of your facility’s initial approval date with HCAI, or
- Your Facility does not have a valid, FSCO-issued Service Provider License and you haven’t saved a draft or submitted an OCF in one or more years.
If you received a deactivation email because your Facility fits the criteria outlined above, you should follow the instructions to end-date your Facility. If you do not end-date your Facility within the assigned time period, HCAI will end-date your Facility on your behalf.
If you treat an MVA patient and must submit an OCF in the future, you can enroll with HCAI again. HCAI cannot simply reactivate your account; you must enrol anew.
Follow the steps on the How to Enrol page to complete a new enrolment.