The HCAI team remains available to respond to your inquiries. HCAI.ca remains fully supported. Click here for more info.
The HCAI team remains available to respond to your inquiries. HCAI.ca remains fully supported. Click here for more info.
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Upcoming HCAI System Outages


During this outbreak of COVID-19, HCAI staff remain available to respond to your inquiries by email. All HCAI related websites including www.hcaiinfo.ca and www.hcai.ca remain fully supported. We also continue to process HCAI facility enrolments. We ask for your patience, as, like many organizations, we may be a bit slower to respond than usual.

Occasionally, HCAI will schedule an outage window to perform necessary updates to the HCAI system.

During an outage, visitors to www.hcai.ca will be unable to sign in and a generic, web-browser generated message indicating that the webpage is unavailable will display.

To assist users during an outage, the HCAI system Status at www.hcaiinfo.ca will display red with the outage message.

Upcoming scheduled system unavailability

The ongoing maintenance window for HCAI is on Sundays from 2 a.m. (EDT/EST) to 6 a.m. (EDT/EST). However, our Operations team may need to have these hours extended from time to time.

There are no scheduled outages.

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Friday, November 13, 2020 at 5:00p.m.(EST) Monday, November 16, 2020 at 8:00 a.m.(EST) System Update