The HCAI team remains available to respond to your inquiries. HCAI.ca remains fully supported. Click here for more info.
The HCAI team remains available to respond to your inquiries. HCAI.ca remains fully supported. Click here for more info.
Health Care Facility | Insurers | Related Initiatives  

Manage Users


In order to update a User’s information, you must have the Facility User Administrator role assigned.

Do I have the Facility User Administrator role? When logged in to HCAI, Facility Administrators are able to view the Manage tab and the User Management sub-tab.

Quick tip: Avoid security risks and keep your Facility’s data safe by deactivating HCAI profiles for Providers and Users who leave your Facility. The links below can teach you how to deactivate a User profile and end-date a Provider.

Explore the icons below for step-by-step text and video instructions explaining how to perform user management duties.

  • Update User Information

    How to update user information, add or deactivate users, and reset a user password

  • Update Authorizing Officer

    Learn about the responsibilities of an AO and how to change your Facility’s AO

  • Update Provider Information

    How to add, delete, or update a provider